TJO University

Yelp Invitations Training

This video demonstrates the process of receiving and managing Yelp invitations and leads. When you receive an invitation, ensure to set up your Yelp account using your Google customer care email and share access with relevant team members.

Reputation Overview

Scheduling social media posts in Reputation

How to create and schedule a post for social media

In this training video, you will learn how to create a post and schedule a post using the Birdeye system. With Birdeye, we have control of social media presence. You can generate, publish content and engage with your audience.

How to use Nextdoor to Advertise!

In this course, you will learn how to add an advertisement post to Nextdoor and utilize Canva to create and publish your ad. By the end of the course, will have a comprehensive understanding of how to effectively promote your products or services on

Storage Defender

In this course, you will be introduced to Storage Defender and the Smart Unit services they offer. You will be shown how to perform tasks in their software and how to handle customer tasks in SiteLink.

Getting Started with SiteLink

This course introduces TJO Teammates to SiteLink--our core operations software that we use daily to serve and support customers.

TJO Systems

This course covers several TJO software systems that Teammates need to use for various tasks.

Customer Experience

This course covers our Customer Service expectations while helping all of our customers and introduces techniques used in the stores to handle various situations that arise with our customers.

Property Maintenance

The course covers in detail the vital systems that we require TJO Teammates to be familiar with and various maintenance tasks to be performed at each property.

Safety Awareness

The course gives each TJO Teammate resources on preventing any injury in the workplace and tools that can be used at the stores in the event of any safety-emergency.

Risk Management

The course guides you through the steps we take to mitigate any customer-related incident that arises at the stores and our responsibility to serve the customer.

Legal

This course covers how to handle situations involving our customers that could include legal documentation, working with government officers, or consultation before proceeding.

Teammate Onboarding

This course will outline expectations for you here at The Jenkins Organization as well as give you a solid platform with which to begin your career with us!

Resources & Job Aids

This section of TJO University houses a library of resources at your disposal. You can use these resources as much as you like and share it with other teammates!