Customer Experience
This course covers our Customer Service expectations while helping all of our customers and introduces techniques used in the stores to handle various situations that arise with our customers.
1
Lesson Overview: Curb Appeal
READ THIS: Curb Appeal Importance
WATCH THIS: Curb Appeal Pride
2
Lesson Overview: SkilCheck
Demo Video: SkilCheck Grading Criteria
SkilCheck Script
READ THIS: Detailed Explanation of SkilCheck
Quiz: SkilCheck
3
4
Lesson Overview: Lease Presentation
TSSA: Lease Presentation
TSSA Sample Lease
Quiz: Lease Presentation
5
Lesson Overview: Renting Online
READ THIS: Detailed Navigation for Renting Online
Quiz: Renting Online
6
Lesson Overview: Tenant Rate Increases
READ THIS: Detailed Explanation of Tenant Rate Increases
Quiz: Tenant Rate Increases
7
Lesson Overview: Working with Difficult Customers
READ THIS: Detailed Explanation of Working With Difficult Customers
Quiz: Working with Difficult Customers
8
Lesson Overview: Customers with Disabilities
WATCH THIS: Sensitivity Training Video
READ THIS: Detailed Explanation of Customers With Disabilities
Acknowledgement: Customers with Disabilities